Emotional Labor in Professions
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Scope of this subject
This cluster of papers explores the concept of emotional labor in various workplace environments, focusing on emotional regulation, stress, and burnout in service encounters. It delves into the impact of gender differences, display rules, and job satisfaction, with a particular emphasis on call centers and customer service. The research also examines the role of aesthetic labor and its effects on employees' emotional well-being.
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Research vocabulary
emotional labor; surface acting; deep acting; workplace emotions; emotional dissonance; emotional work; display rules; Hochschild; aesthetic labour; emotional labor strategies; emotional display rules; customer incivility; feeling rules; customer mistreatment; frontline service employees; customer service work; Arlie Hochschild; service sabotage; interactive service work; customer aggression; genuine emotions; emotional effort; emotional rules; Arlie Russell Hochschild; customer misbehavior
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Numeric address and provenance
Morton address: 36253684944635922 · morton4x16-v1
Coordinates: (2, 33, 3312, 12284). The address interleaves categorical identifier bits. Nearby addresses are not guaranteed to describe semantically similar subjects.
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