# Customer Service Quality and Loyalty

{
  "id": "T10154",
  "title": "Customer Service Quality and Loyalty",
  "url": "/topics/T10154",
  "kind": "topic-directory",
  "aeo_cohort": "topic-directory",
  "provider": "openalex",
  "revision": "8066f92fb6f3aed3",
  "catalogue_revision": "f050b5d4780b1289",
  "numeric_address": "36042594681415412",
  "address_version": "morton4x16-v1",
  "coordinates": [
    2,
    14,
    1407,
    10154
  ],
  "answer_status": "Directory metadata; local answer requires separate source review",
  "truth_status": "Subject descriptor, not a factual answer or a demonstrated knowledge gap"
}

This cluster of papers explores the effects of customer relationships, satisfaction, service quality, perceived value, and emotional responses on behavior and loyalty. It delves into topics such as relationship marketing, switching costs, trust, commitment, and service recovery in both consumer and business-to-business contexts.

Directory metadata is not a factual answer or evidence of a global knowledge gap.

Source: https://openalex.org/T10154

No owner-reviewed local answer yet.