{"cited_by_count":335295,"description":"This cluster of papers explores the impact of artificial intelligence, service robots, and chatbots on the service industry, focusing on customer experience, hospitality, marketing, voice assistants, human-robot interaction, and technology adoption.","display_name":"AI in Service Interactions","domain_id":"3","external_ids":{"openalex":"https://openalex.org/T12128","wikipedia":"https://en.wikipedia.org/wiki/Artificial_intelligence"},"field_id":"17","id":"T12128","keywords":[{"display_name":"customer service automation","id":"customer-service-automation","score":0.4483,"url":"https://openalex.org/keywords/customer-service-automation"},{"display_name":"artificial intelligence in marketing","id":"artificial-intelligence-in-marketing","score":0.3196,"url":"https://openalex.org/keywords/artificial-intelligence-in-marketing"},{"display_name":"chatbot 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